Troubleshooting
Fixes for the most common problems.
| Problem | Fix |
|---|---|
| Users don't appear | See Test your installation. |
| A workflow isn't sending | Make sure it's Active, the user has an email and hasn't unsubscribed or been paused, and you're under your user limit. See When emails send. |
| The same person appears twice | They were sent with two different user IDs (for example a database ID and an email). Always use the same ID for a person across the snippet, the API, CRM and imports. |
| A user shows no email | A browser identify call without an email clears it. Send the email on every call. |
| Server API returns an error | See Responses and errors. |
| Zoho says the JSON body is invalid | Re-insert the merge fields with Zoho's field picker. See Connect Zoho CRM. |
| Billing events from the snippet are ignored | That's expected when Stripe or Paddle is connected. See Track events. |
| Inactive or testimonial emails don't reach CRM users | Atlis needs activity for them first. See Time-based emails for API users. |
Still stuck? Ask Emma in the chat, or choose Talk to a human there to reach the team.
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