Retain · Churn recovery
Churn recovery for SaaS: win-backs and failed payments
Atlis Recovery shows who is about to leave and who already left, with the reason and a win-back email ready for each person. It recovers failed payments from Stripe or Paddle by email and shows who came back, so you can save customers before and after they cancel.
Every plan; billing events from Stripe or Paddle on Starter and aboveUpdated
- Dana OkaforVisited your cancel pageSend win-back
- Leo MartinsPayment failedRecovery email sent
- Ava BrooksUsage droppedCheck-in queued
How it works
How does churn recovery work?
- 1
Atlis spots the risk
Cancel or downgrade page visits, failed payments, unhappy scores, usage drops and low health put people on the Churn risk list.
- 2
You reach out
Each person has a win-back or check-in email ready to send, from your own address.
- 3
See what worked
Recovered payments and people who came back after cancelling are counted for you.
What you get
What's included in Churn recovery
Churn risk and Churned lists
Everyone at risk in the last 14 days, and everyone whose latest cancellation is still active, with whether you've reached out.
Visited your cancel page
A hot list of people who looked at cancelling this week, so you can talk to them first.
Failed payments
Connect Stripe or Paddle and the Payment Failed workflow emails the customer, then marks them recovered when the payment goes through.
Came back
People who returned after cancelling, how long they were gone and why they left.
Churn reasons
From your exit survey, Stripe's cancellation feedback or a CRM field, kept on each profile and grouped in Insights.
Likely to cancel
On Growth and Scale, paying customers whose last 30 days look like those who cancelled.
FAQ
Churn recovery: questions and answers
Every plan; billing events from Stripe or Paddle on Starter and above.
- Atlis doesn't retry card charges itself; Stripe or Paddle handle retries, Atlis handles the emails.
- Billing events need Stripe or Paddle (Starter and above), the Server API or a CRM status mapping.
- Likely to cancel needs Growth, Scale or the trial.
01How does Atlis know who is at risk?
In the last 14 days they visited your cancel or downgrade page, had a failed payment, downgraded, gave a loyalty score of 6 or less, their usage dropped, or their health score fell under 40.
02Can Atlis recover failed payments?
It emails the customer the moment a payment fails, from your address, and marks them recovered when Stripe or Paddle reports the payment went through.
03What is a win-back email?
A personal email to someone who cancelled or is about to, asking what went wrong and offering a way back. Atlis has one ready for each person on the lists.
04Which plan includes churn recovery?
The Recovery lists and win-back emails are on every plan. Billing events from Stripe or Paddle need Starter or above.
See who's about to buy or cancel, this week.
Connect your app in about 10 minutes. Atlis sorts every user, ranks your next best moves and sends the right email for you.
14 days of Growth free, then free forever up to 250 users · No credit card