Retain · Cancel flow and save offers
A SaaS cancel flow with save offers that fit the reason
The Atlis cancel flow asks people why they're cancelling and shows one offer that fits their reason, such as a pause, a cheaper plan, a discount or a call, before sending them on to finish cancelling. It works with any billing system and is included on every plan, Free included.
Every plan, including FreeUpdated
Before you go, what's the main reason?
How it works
How does the cancel flow work?
- 1
Point your Cancel button at the exit survey
Use the exit survey link from Recovery, with the user's ID so answers attach to their profile.
- 2
Pick your offers
Switch on pause, cheaper plan, discount code or a booking link, and set where people go to finish cancelling.
- 3
One offer per reason
After they choose a reason, they see the single offer that fits it best, then continue.
What you get
What's included in Cancel flow and save offers
Offers that match the reason
Price sees a discount or a cheaper plan, no time sees a pause, missing features sees a call. Each offer is your own link or code.
Reasons you can act on
Missing features, too complicated, better alternative, no time, price or other, saved on the person's profile and in Insights.
Taken offers aren't churn
People who take an offer aren't counted as churn reasons, and Recovery shows how many offers were accepted.
Your brand
The hosted page uses your logo and colors.
Win-back after cancelling
Cancelled users can get a win-back workflow, and Recovery shows who came back.
Works with any billing
Stripe, Paddle or your own billing: Atlis never changes subscriptions itself, it sends people to your link.
Use cases
How founders use it
Save price-sensitive customers
Offer a discount code or a cheaper plan to people who say it's too expensive.
Pause instead of losing them
Let seasonal or busy customers pause and come back later.
Hear what's missing
Book a call with people who leave for a missing feature, while it still matters to them.
FAQ
Cancel flow and save offers: questions and answers
Every plan, including Free.
- Atlis can't pause, downgrade or discount a subscription itself; each offer links to your own page or code.
- Without a Continue URL, people see a thank-you message instead of being sent on to finish cancelling.
- One offer is shown per reason, to keep the flow short.
01What is a cancel flow?
The step between clicking Cancel and actually cancelling: Atlis asks for the reason and shows one offer that fits it, then sends the person to finish cancelling if they still want to.
02Does it work with Stripe or Paddle?
Yes, and with any other billing. Atlis never changes subscriptions; offers link to your own pause, plans or booking pages, and the Continue URL can be your billing portal.
03Which offers can I show?
Pause instead, switch to a cheaper plan, a discount code with your wording, or a booking link to talk first.
04Is the cancel flow on the free plan?
Yes. The exit survey and cancel flow are included on every Atlis plan.
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