Solution · Retain users

SaaS user retention: keep users active and coming back

Retention isn't one email. It's staying in front of users at every stage, from their first week to their hundredth. Atlis watches each user's lifecycle, tells you who needs attention, and sends the right message to keep them engaged.

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Inbox · Your week at Ledgerly
Your week at Ledgerly· compared with the week before
New signups64+12%
Activation41%+3 pts
Active users312+5%
Cancelled2−1
Your top moves
  1. 1Switch on Trial expiring: 9 trials end this week
  2. 2Reach 6 free users who look likely to buy
  3. 3Check in with Dana, likely to cancel
People to reach out toDana Okafor, Leo MartinsMost paying users came from LinkedIn Ads this week

What is user retention in SaaS?

User retention is the share of users who keep using your product over time. Good retention comes from noticing when someone's engagement changes and responding while it still matters. Atlis keeps every user in a lifecycle stage with a health score, emails them when their behaviour calls for it, and sends you a Weekly Pulse of who to reach out to.

The problem

Why do users stop coming back?

  • Engagement drifts

    A regular user misses a week, then two. Without a nudge, the habit is gone.

  • They miss what's new

    Features they asked for ship, but nobody tells them. They keep using the product the old way, or stop.

  • Nobody asks how it's going

    Unhappy users rarely complain. They just leave. A one-question survey would have told you.

How Atlis helps

How does Atlis keep users engaged?

  1. 1

    Know each user's health

    A 0–100 health score from activity, activation, plan and recent events, and a stage that updates as they use your product.

  2. 2

    Reach people as they drift

    Inactive 7 Days, Inactive 14 Days and Usage Dropped workflows send on their own, and stop when the person comes back.

  3. 3

    Keep them in the loop

    Broadcasts announce updates to the segment that cares, and the loyalty score survey asks how likely they are to recommend you.

  4. 4

    Act on the weekly picture

    The Weekly Pulse emails you the last 7 days, your top next best moves and the people worth a personal note.

What changes

What changes when Atlis looks after retention?

  • You see engagement change

    Health scores and stages move as people use your product, so a drift shows up the week it starts.

  • Every stage gets the right message

    Onboarding, quiet weeks, upgrades and renewals each have a ready-written workflow.

  • Happy users become proof

    Loyal users get a testimonial request at the right moment, and unhappy ones get a follow-up.

FAQ

Retain users: questions and answers

Plan and limits

Stages, health scores, workflows, broadcasts and the loyalty score on every plan, including Free.

Good to know
  • The Weekly Pulse and Insights need Growth, Scale or a trial.
  • Custom segments start on Starter.
  • Every new account gets 14 days of Growth free.
Compare every plan
01

What's the difference between retention and churn?

Retention is the users who stay; churn is the ones who leave. Retention work starts earlier: keeping people engaged so they never reach the point of cancelling.

02

How does Atlis decide who needs attention?

A user needs attention when they're Inactive or At risk, their health score is under 50, their trial ends within 3 days, their usage dropped, or they had a warning sign like a failed payment or a cancel page visit in the last 30 days.

03

Can I email a group of users about a new feature?

Yes. Broadcasts send one email to a segment you choose, such as active users on a paid plan.

Keep more of the users you worked to earn.

Atlis keeps users engaged at every stage and tells you who needs a personal note this week.

14 days of Growth free, then free forever up to 250 users · No credit card