Growth email template
Testimonial request email
A testimonial request email asks a happy, active customer for a short review. Timing is everything: ask when someone is getting real value, never right after a problem.
Time-based, checked automatically
Once per user
The email template
This is the starter email Atlis fills in when you add the Testimonial Request trigger.
Subject
How are you liking {{productName}}, {{displayName}}?
Hi {{displayName}},
We hope {{productName}} has been useful. Your feedback means the world to a small team like ours.
If you've had a good experience, would you leave a quick testimonial? Even a sentence or two helps.
Leave a testimonial
Best,
The {{productName}} team
When it sends in Atlis
An activated user signed up at least 7 days ago (the default delay), was active in the last 7 days, has a health score of 70 or more, and has never had a failed payment, cancellation, downgrade or cancel/downgrade page visit. Checked every hour.
Goal: Collect honest testimonials from users who love your product.
Tips for this email
- Only ask users who are active and healthy. Atlis handles this automatically.
- Make it quick: a rating and one or two sentences.
- Show approved testimonials on your site with the Atlis gallery.
Send it automatically in three steps
- 1
Connect your app
Install the Atlis snippet or send users and events with the Server API.
- 2
Add the Testimonial Request trigger
In Workflows, add the Testimonial Request trigger. The email below is filled in for you.
- 3
Edit and switch it on
Adjust the wording, optionally add up to 4 follow-ups, and switch the workflow on.
Questions
Who receives it?
Activated users who signed up at least 7 days ago, were active in the last week, have a health score of 70 or more, and have never had a failed payment, cancellation, downgrade or cancel-page visit.
Where do responses go?
Into Testimonials in Atlis, where you approve them before they appear in your public gallery.