Billing & churn email template
Payment recovered email
A payment recovered email confirms that a previously failed payment went through and everything is back to normal. It closes the loop on the dunning emails and removes any worry.
Event-based, sent the moment it happens
Each time it happens
Stripe, Paddle
The email template
This is the starter email Atlis fills in when you add the Payment Recovered trigger.
Subject
You're all set, payment received
Hi {{displayName}},
Good news: your payment for {{productName}} went through and your account is fully active.
Thanks for sorting it out so quickly.
Open {{productName}}
Best,
The {{productName}} team
When it sends in Atlis
A payment succeeds after a failed one in Stripe or Paddle, or you track payment_recovered.
Goal: Close the loop after a failed payment.
Tips for this email
- Confirm nothing was lost and access continues as normal.
- Keep it to a couple of sentences.
- Don't upsell here. It's a relief moment, not a sales moment.
Send it automatically in three steps
- 1
Connect your app
Install the Atlis snippet and connect Stripe or Paddle in Settings → Integrations.
- 2
Add the Payment Recovered trigger
In Workflows, add the Payment Recovered trigger. The email below is filled in for you.
- 3
Edit and switch it on
Adjust the wording, optionally add up to 4 follow-ups, and switch the workflow on.
Questions
When does it fire?
When Stripe or Paddle reports a successful payment after a failed one, or when you track payment_recovered.
Does it change the user's stage?
A recovery after a cancellation also takes the user out of Churned.