Import and export users

Bring existing users in from a CSV file, or download your users.

Import from CSV

  1. 1

    Open the importer

    On Users, click Import. Click Download sample CSV for a template.

  2. 2

    Upload and map columns

    Upload your .csv file and match each column. Atlis guesses the matches from your headers.

  3. 3

    Preview and import

    Check the preview and click Start Import.

ColumnRequiredNotes
EmailYesRows without an email are skipped.
User IDRecommendedUses the email if empty. Use the same ID your app sends, so the user isn't duplicated.
NameRecommended
Signup DateOptionalDefaults to the import time.
Last Active DateRecommendedDefaults to the signup date.
Is ActivatedRecommendedtrue/false, yes/no or 1/0.
PlanOptional
  • Importing doesn't send any emails or start workflows.
  • New users count toward your plan's limit. If the file has more new users than you have room for, Atlis imports up to your limit and tells you how many were skipped.
  • Importing an existing user ID updates that user. Only the columns you mapped and filled in are changed; empty cells never blank out a name, plan or activation. An existing user's signup date is kept, and Last Active only moves forward.
  • Time-based workflows (like Not activated or Inactive) don't start for imported users until they're seen in your app.

Export to CSV

On Users, click Export CSV. The file includes External ID, Email, Name, Lifecycle Stage, Activated, Signup Date, Last Active, Days Inactive, Health Score and Properties, and respects your current tab and filters. While a search is active, only the search matches are exported.

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